Robotic process automation (RPA) is a technology that uses software robots to mimic the administrative tasks of human workers, such as extracting data, filling out forms, and moving files, among others. This technology is easy to use and can be used by anyone who wants to automate digital tasks. RPA can be very useful for companies, as it allows them to save time and money and avoid human errors. In addition, it allows workers to focus on tasks that really add value to the company. Some examples of how RPA can be used on a day-to-day basis include:
- Onboarding new employees:
An RPA system can collect the information submitted by the new employee, create the necessary accounts, and send personalized messages in a matter of minutes. - Bulk save attachments:
RPA robots can automatically save invoices and delivery notes (signed by the person receiving the goods) from customers or suppliers to appropriate folders.
- Collect web data:
With RPA, you can automate searches, save the extracted data, and compare them to make timely decisions. - Update documents and forms:
By using RPA, the robot will access different data sources and update documents and forms without human intervention. - Customer service:
Automated customer service systems can sort queries and provide initial responses to customers. Sorting ensures that queries reach the right customer service agent for quick resolution.
In conclusion, RPA is a very useful technology for businesses, as it allows them to automate administrative tasks and save time and money. It also allows workers to focus on more important tasks and reduces the risk of human error.